I haven't received my medication. What should I do?

If your medication order hasn't arrived within the expected timeframe, here's what to do:

1. Check your portal — Log in and navigate to Orders to check the current status of your delivery.
2. Check your delivery address — Confirm the address on file is correct under your account settings.
3. Allow for standard delivery times — Delivery times vary depending on your location. Most orders arrive within 3–7 business days of dispatch.
4. Contact support — If your order is significantly delayed or shows no tracking update, email us at support@getlimitless.health with your order details.

We'll liaise with the pharmacy and courier to resolve the issue as quickly as possible.